We do NOT have a physical store to shop at. We are online only and our location is a warehouse only that is not open to the public.

All orders ship in 1-3 business days. We strive hard to ship same day. During high influx of orders like holiday and end of the year sales, ship times can take a little longer.

All orders ship from our warehouse in Arlington, Texas.

You have 30 days from the day you receive your item(s) to send back the return for STORE CREDIT.   We ask that you look over and try on items immediately.  

DAMAGES: If your item is damaged upon arrival, please reach out to customerservice@zigzagstripe.com. In your email, please include photos of the damaged item, your order number, and if you would like an exchange for the same item or a refund.

CLEARANCE: ALL CLEARANCE ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to sender. You will be responsible for paying for the return shipping. We will NOT CANCEL ORDERS OF FINAL SALE ITEMS.

SALE ITEMS: Any items purchased 30% OFF or more are FINAL SALE. This includes any orders placed during our Black Friday Sales, Cyber Monday Sales and End of the Year Sales. 

RETURN TO SENDER: If we receive a package that is returned to sender (returned to The ZigZag Stripe) due to being undeliverable because the address is incorrect we will do a return on the items and refund your form of payment. No exceptions. WE WILL NOT REFUND FOR REFUSED PACKAGES.

If your items are eligible for a return, please send them back to us at the below address and include your NAME, EMAIL, PHONE NUMBER and your PACKING SLIP with the items you'd like to return.

The ZigZag Stripe

Attn: Returns

7404 Business Place

Arlington, TX 76001

You can track your order by logging into your account here.

Of course! You can purchase a gift card here.